Conclusion

Neve Campbell Mechanics is a perfect example of a small business that has great success with its customers and services provided, though there is always room for improvement but take the customer complaints and keeping it to a minimal.

We have learned from this project that quality and customer satisfaction is very important for any business. Even if the company’s priority is the timeliness, the quality needs to be ensured from the beginning of the process to the end of the process. The company is less likely to incur any additional costs and reduces the overall costs, if TQM is followed.